Frequently Asked Questions
1. How do I pay after placing an order?
Please refer to <Payment Method> for the detail procedures.
2. What payment methods does Sowtale accept?
Please refer to <Payment Method> for further information.
3. How do I know my order is accepted?
You will receive an email confirmation shortly after you have submitted your order. Please allow 1 - 2 working day for processing the order, and feel free to contact us directly if you have any further enquiries at sowtale@gmail.com
4. Can I add or remove items from my order after it is submitted?
Once your order is submitted, we might not be able to modify your order. But, you can still contact us at sowtale@gmail.com at your earliest convenience for the issue.
5. Can I cancel my order after it is submitted?
It is not possible for us to cancel your order after the order is submitted.
6. What if an item is out of stock after I have paid?
If an item from your order is out of stock, you will be notified via email. Refund will automatically be issued to the original purchasing method.
7. How do I check my order status?
At the moment we do not have an online tracking system, but please contact us at sowtale@gmail.com for most updated status on your order.
8. What shipping company do you use?
Please refer to <Shipping Policy> for further information.
9. How much is the shipping fee?
Please refer to <Shipping Policy> for further information.
10. Is there any tracking code for my order after it is shipped?
Once your order is shipped, you will be notified via email for the tracking code.
11. How long does it take to receive my order?
Please refer to <Shipping Policy> for further information.
12. How do I return the order if I am not satisfy with my order?
Please refer to <Return and Exchange Policy> for further information.
