Return & Exchange Policy

Merchandise must be returned within 14 working days from the date you received it and effective receipt(s) is required.
Products can only be returned and exchanged if there is quality problems.
Items must be in their original package and not been used.
Sowtale reserves the right to refuse an exchange if the return item(s) have any sign of alterations, misuses or artificial damages. If there is any defective of the product you received, please notice us at before returning the merchandise.
Sowtale is not responsible for the return shipping payment for the customer. To insure we receive your return, please request a tracking code from your shipping company.
Original shipping and handling charges are not refundable.
Refund policy is not available.


Last updated on 28 SEP 2018 

* All informations are written in Chinese and English. However, in the event of any discrepancies, the English version shall prevail.